2. Terms and Conditions

Terms and Conditions

The below provides an outline of Hotel Terms & Conditions. Please note, additional terms & conditions may apply depending upon the product reserved or purchased. A member of our Crew will always inform you of additional or alternative terms & conditions.

Room Reservations

  • Cancellation of a guaranteed reservation must be received 24hrs prior to arrival to avoid charge
  • Cancellations received within less than 24hrs of arrival will be charged at the value of the 1st night room rate
  • Failure to cancel a guaranteed reservation will result in a charge to the value of the 1st night room rate
  • Payment of advanced purchase reservations will be taken within 24hrs of the reservation being made
  • Payment of advanced purchase reservation is non refundable
  • The Hotel reserves the right to cancel a guaranteed booking and will inform you immediately of this cancellation and the reasons why. Where appropriate, The Hotel will source alternative accommodation of a similar standard and will endeavour to secure a similar room rate.
  • Check in time is from 3.00pm
  • Check out time is 11.00am

Group Reservations

  • Reservations of 6 rooms or more qualify as a group booking
  • Separate terms, conditions, cancellation payment terms apply. Your Group co-ordinator will request your approval of these terms to confirm your booking.
  • On occasion, in particular for large scale leisure and weekend groups, your agreement to our group behaviour policy will be requested 

Conference, Meetings, Events, Wedding Reservations

  • Separate terms and conditions apply to reservations for conference, meeting, event and wedding space. Such bookings are confirmed via contract.
  • Your Event co-ordinator will request your approval of these terms to confirm your booking.

Seasonal and Special Events

  • The Hotel will regularly host seasonal and special events. Separate terms and conditions will apply.

Residential Guest & Arrival Policies

  • All Guests are required to present a valid credit/debit card on arrival. A pre-authorisation will be taken to cover your room rate and any incidental charges (usually £25.00 per day).
  • In the case your room is pre-paid, a pre-authorisation for incidental charges only will be taken (usually £25.00 per day).
  • You may pay cash for your room. A credit/debit card is still required for pre-authorisation of incidental charges (usually £25.00 per day).
  • All residential Guests are required to complete registration during the check in process. Hotel registration is a requirement industry law.
  • Non EU Guests are required to provide a copy of passport or photo identification during registration. This is in compliance with UK Immigration laws.
  • Access to accommodation cannot be permitted without registration.
  • Guest registration data is protected and will not be shared with any 3rd parties unless required to do so by law.
  • Registered Guests accept responsibility for their allocated accommodation including payment of room rate, additional charges and the condition and presentation of the room and all items.
  • The Hotel reserves the right to charge any unsettled charges approved to the allocated room to the Guest registered to that room.
  • Registered Guests are liable for the condition and presentation of their allocated accommodation. The Hotel reserves the right to charge damages to the Guest should the condition and/or presentation of the room differ from the standard expected. Damage charges are available at the Hotel Reception. Application of charges will always be approved by a member of Hotel Management team.

Hotel Guest Policies

  • The following terms & conditions are in place to ensure the comfort, safety and overall satisfaction of all Hotel Guests, both residential and occasional.
  • Guests are not permitted to smoke within the Hotel building. A designated smoking area is provided.
  • Guests are not permitted to consume their own alcohol or food within the Hotel building
  • Guests are requested to consider the comfort of other Guests. The Hotel will request compliance should they feel it necessary.
  • Non-resident Guests are not permitted in hotel accommodation after 11.30pm.
  • The Hotel reserves the right to refuse entry of a Guest into the Hotel, Bar, Restaurant, Event Space if deemed necessary by a member of the Hotel Management team.
  • The Hotel reserves the right to refuse the sale of alcohol to a Guest should a designated person feel necessary.
  • The Hotel will not tolerate excessive use of bad language in the public areas of the Hotel
  • The Hotel will not tolerate abusive or aggressive behaviour towards member of the Hotel team, other Guests of the Hotel or in the public areas of the Hotel.
  • The Hotel has the right to issue an eviction notice to Guests in breach of the Hotel terms and conditions, policies or if deemed necessary by a member of the Hotel Management team.
  • The Hotel complies with all industry health & safety, fire safety and food safety laws and expects Guests to adhere to the same following guidelines set out within the Hotel.

Restaurant 'Welcome Back Email' Policies 

  • Welcome back email discount is valid for 45 days from receiving the discount
  •  Cannot be used in conjunction with any other offer
  • Valid off the Restaurant Menu Only - not valid on any special menus 
  • Must show email to Restaurant Manager or Duty Manager for discount to apply